Cancellation Policy & Form
Last updated: September 2026
Our Cancellation Policy
We understand that plans can change. Please read our cancellation policy carefully before making a booking. All cancellation requests must be submitted in writing using the form below or by emailing BrickQuestSessions@gmail.com.
Sessions
| Notice Given | Outcome |
|---|---|
| More than 48 hours before the session | Full refund or credit note for a future session |
| Less than 48 hours before the session | Non-refundable. Credit note may be offered at our discretion. |
| No-show (no notice given) | Non-refundable. No credit note. |
Parties & Events
| Notice Given | Outcome |
|---|---|
| Deposit (£50) | Non-refundable in all circumstances |
| More than 14 days before the party | No further charge beyond the deposit |
| 7–14 days before the party | 50% of the remaining balance may be charged |
| Less than 7 days before the party | Full party fee may be charged |
Cancellations by BrickQuest
In the unlikely event that we need to cancel a session or party (e.g. due to illness, or circumstances beyond our control), we will contact you as soon as possible and offer either a full refund or an alternative date. We will not be liable for any additional costs you may incur as a result of our cancellation.
Refund Processing
Approved refunds will be processed within 5–10 working days to the original payment method. Credit notes are valid for 12 months from the date of issue.
Cancellation Request Form
Please complete this form to request a cancellation. We will respond within 2 working days.